Disinfection
To ensure the safety of customers, we have alcohol hand sanitizers at the entrance to each facility. We also disinfect high-touch areas after the use of each day.
◆Areas where alcohol sanitizer is available
- Entrance to each facility
- Every toilet room for seat disinfection
◆Main areas to disinfect
- Microphones, podium, podium for MC, etc.
- Door knobs/door handles, handrails, etc.
Ventilation
Air conditioning and ventilation systems are constantly working to bring in fresh air.
Preventing Splashes
We offer equipment to prevent the spread (partitions for splash protection, etc.). Hand dryers in restrooms are unavailable, so please be sure to bring a handkerchief, etc.
Ensuring Social Distancing
Depending on the event, we recommend a socially-distanced layout. Seats in resting areas such as foyer and concourse are placed with social distancing.
Catering Services (Supplied by the Designated Caterers)
The caterers will propose the catering services of mitigating the risk of “contact infection” and “droplet infection.”
Workplace Health and Safety
Our staff are instructed to wear masks and check their daily physical condition (check temperature every morning, etc.).
Posting Notices

We have posted notices of COVID-19 countermeasures at the entrance to each facility.
Request to Our Customers
We kindly ask our customers to take the following measures.
Preventing the Spread of Infection
Wash and disinfect your hands, wear masks, and observe coughing/sneezing etiquette in our facility. In addition, hand driers in the washrooms at our facilities are currently out of operation, so please be sure to bring a handkerchief, etc.
Please refrain from talking at the smoking area in our facility and keep a space between smokers.
Checking Health Condition
If you are not feeling well, please visit another time. Customers who have a fever or other symptoms will be asked to refrain from entering.
Installing COVID-19 Contact-Confirming Application
Consider the use of COVID-19 Contact-Confirming Application (COCOA) developed by the Ministry of Health, Labour and Welfare, and give prior notice in case it will be used.
〈COVID-19 Contact-Confirming Application〉
COCOA is an application using the short-range communication function (Bluetooth) on smartphones, upon user approval, to receive notification about the possibility of contact with a person who has tested positive for COVID-19, while ensuring anonymity for privacy.
https://www.mhlw.go.jp/content/10900000/000647649.pdf
Request to Event Organizers
Event organizers are requested to take thorough the Ministry of Health, Labour and Welfare's "new lifestyle" with the Novel Coronavirus (COVID-19) as well as various industry guidelines measures to prevent the spread of COVID-19.
Discussion with PACIFICO Yokohama
Prior to an event, we have a briefing with an event organizer and relevant parties to ensure a safe environment for customers.
Considering Event Details
Please consider details mainly for these things
◆Avoid the risk of droplet infection
◆Wash hands and fingers thoroughly
◆Avoid crowded spaces among participants
◆Restriction of eating and drinking
◆Check cast’s preventing infectious diseases
◆Collect attendees’ contact information
Preventing Spread among Event Organizers' Staff
◆Provide staff with face masks, sanitizers, etc.
◆Ensure that staff wear masks and wash and disinfect their hands and fingers
◆Check staff’s daily physical condition (check temperature every morning, etc.)
Our Response to Suspected Case
Emergency Response
We have clearly defined how to respond to and report a suspected case of infection. We will respond quickly in cooperation with Health and Welfare Center of the ward office of City of Yokohama.
Establishing Designated Isolation Rooms
We have set up designated isolation rooms in addition to the permanent first-aid rooms.
Please note that the content may be subject to revision without notice, according to the changes in the related policies, the regional situation, the latest knowledge on COVID-19, as well as the opinions of event organizers and relevant parties.